Repair Policy

Service and repairs

No work will be undertaken before the item has been examined, the repair price verified and the customer has agreed to proceed with the repair. An approximate turnaround time will be provided. Occasionally, either due to high volumes of work or because the repair requires parts that need to be sourced, the repair time may be extended. In such circumstances the customer will be notified as soon as possible.

Although we carefully examine all repairs and give very accurate estimates to the best of our ability, we reserve the right to charge for any unforeseen work, extra work or parts which may be required to complete a repair, further to the initial estimate provided. The customer will be informed as soon as possible should this situation arise. We reserve the right to charge accordingly for work already carried out when the customer requests a watch to be returned un-done for any reason.

We provide price guides for repairs, servicing and free online estimates for repairs via email. The accuracy of the online estimates relies on the accuracy and quality of information given to us by the customer. All estimates are provided on visual assessment of the watch. Should further work be required once the watch has been dis-assembled, we reserve the right to re-estimate for the work.

We offer free estimates but reserve the right to charge for return postage and packing should the customer not wish to proceed with any work. In the case of watch repairs within the UK, this is usually £6.95.

We will notify the customer when the repair is ready via the contact email address initially given with the repair. Payment is not usually required until the repair or service is complete. Payment is only accepted via an online payment link which is sent by email. We do not accept payment by any other method. No repairs will be returned until payment is made in full.

We reserve the right to add interest to any money owed on un-collected repairs after a period of 3 months from the date the customer has been notified by email of the completion the work. If such circumstances arise where this is necessary the customer will be notified by in writing.

We reserve the right to sell or auction uncollected repairs after a period of 3 months to recover any money owed for the service or repair. If such circumstances arise where this is necessary the customer will be notified in writing. All Service and Repair guarantee’s are valid from the date the repair was completed and not from the date the repair is paid for or collected.

We recommend that repairs are sent to us by the most appropriate method available. It is the customer’s responsibility to choose suitable methods of postage that will ensure safe delivery and adequate compensation in the event of loss or damage. We cannot be held responsible for any goods lost or damaged in transit to us. All repairs are returned by the most appropriate method available. In the event of loss or damage in transit, only the retail value when new can be compensated and not any sentimental value there may be.

The customer is responsible for all postage and packaging costs incurred either to or from us.

As part of our repairs and service we will pressure test your watch to the appropriate standard. Due to the many variables involved, water resistance is not a permanent characteristic of any watch and is therefore not covered by our guarantee.